Terms & Conditions

By downloading, accessing, or using uNepal — including our website and mobile application (collectively, the "App" or "Services") — you agree to these Terms and to our Privacy Policy and Community Guidelines (together, the "Policies"). If you do not agree, please do not use our Services. Where local laws are stricter than these Terms, you must follow the stricter rules.

1) Who may use uNepal

• Minimum age: You must be 16 or older (or the minimum age required by the app store in your region, whichever is higher). If you are 16 or 17, you confirm a parent or guardian consents.
• One person, one account: One personal account per person. Businesses may operate separate business pages. Do not create multiple personal accounts to avoid limits, bans, or posting rules.
• Core community: The experience is designed for Nepalese worldwide, but anyone may use the App if they follow these Terms.

2) Your account & security

• Accuracy: Provide truthful name, email/phone and any other profile data, and keep it current.
• Keep it safe: You are responsible for your login and devices. Notify us immediately about unauthorised access.
• Verification: We may request identity documents, business licences or right-to-let proof to keep the platform secure.
• Compatibility: You need a supported device, operating system and data plan; any carrier or app store fees are yours.

3) What uNepal is (and isn't)

• Platform only: We provide community spaces and listings; we do not broker, insure, guarantee, pay for, or become a party to transactions between users.
• No custody of funds: Dhukuti, SplitBill and Gathering are coordination tools. uNepal never holds, transfers or settles your money, and is not a bank or financial adviser.
• Information only: Content is general information, not legal, financial, tenancy, employment or migration advice. Any AI or automated responses are informational and may be inaccurate.
• Third-party media: Radio streams, embeds and links are provided by others and may change or go offline.

4) Your content & permissions

• You own it: You keep the rights to the content you post (the "User Content").
• Licence to us: You grant uNepal a worldwide, royalty-free, transferable, sublicensable licence to host, store, reproduce, adapt, publish, display and distribute your User Content to operate, protect, promote and improve the App, including for aggregated analytics and safety systems.
• Licence to other users: You grant other users a limited licence to access and interact with your User Content within the App (for example, viewing, sharing, reposting, and messaging), subject to your settings and these Terms.
• Promises: Your content must be lawful, accurate, not infringe intellectual property or privacy rights, and you must have the necessary consents for anyone shown.
• Retention: You are responsible for backups. We may remove or retain content to comply with the law or our Policies (including after reports, appeals or legal holds).

5) Acceptable use

You agree not to post, list, message or otherwise engage in:

• Illegal, hateful or harmful conduct: fraud, scams, impersonation, doxxing, harassment, threats, sexualisation of minors, or instructions to commit a crime.
• Discrimination: Content that promotes hatred or prejudice based on protected attributes under national or state law.
• Spam & manipulation: Bots or scraping without consent, mass unsolicited messages, fake reviews or ratings.
• IP abuse & unsafe goods: Counterfeit items, unauthorised IP use, or regulated or prohibited goods such as weapons or illicit drugs.
• Security interference: Bypassing access controls, probing, scraping sensitive data or reverse-engineering beyond what the law permits.
• Non-compliant listings: Jobs below minimum legal pay, rentals that break anti-discrimination or tenancy laws, or banned practices such as rent-bidding.

See the Community Guidelines for more detail; breaches may lead to removal, limits or account closure.

6) Listings: Rentals, Jobs, Services, Marketplace

• Accuracy & disclosure: Listings must be accurate, current and include all required disclosures such as rent, fees or service scope.
• Jobs compliance: Do not advertise pay below minimum entitlements or create unlawful unpaid trials; include pay details where required.
• Proof & checks: We may request documents (e.g., right-to-let, licences or business proof); failing checks may result in removal.
• Safety & due diligence: We do not run background checks. You are responsible for verifying listings, people, and goods/services and for taking reasonable safety precautions.
• No guarantees: We do not verify every listing and do not guarantee outcomes such as tenancy, employment or service quality.
• Reviews & ratings: Keep reviews honest and based on genuine experiences. We may moderate for fraud or policy conflicts.

7) Notifications & messaging

• Service messages: You will receive transactional notices such as policy updates or safety alerts.
• Marketing: Where required by law (including the Spam Act 2003 and equivalent local laws), we will obtain consent and include easy opt-outs for commercial electronic messages.
• Saved alerts: Manage saved searches and notifications in settings.
• Chat deletion: Deleting or clearing a conversation removes it from your inbox only. Other participants may retain their copies.
• Security note: Messaging in the App is not end-to-end encrypted; protect your credentials and devices.

8) Privacy & data

• Privacy Policy: Our Privacy Policy details what we collect, why, how we protect it, and your rights under applicable privacy laws (including the Australian Privacy Act 1988 and APPs where relevant).
• Website analytics: Our website uses Google Analytics to understand visitor behaviour, traffic sources and geographic location. See our Privacy Policy for details on how this data is collected and used.
• Contact forms: Our website contact form is powered by Web3Forms, a third-party service. Information submitted is sent to our email and processed according to our Privacy Policy.
• App services: The App uses third-party providers (such as Firebase) for authentication, analytics, messaging, and security. Data may be stored or processed internationally as described in the Privacy Policy.
• Data breaches: We assess suspected breaches and notify affected individuals and regulators when required by law (including Australia’s Notifiable Data Breaches scheme where applicable).
• Electronic consent: You consent to receive electronic communications in line with applicable e‑transactions laws (including the Electronic Transactions Act 1999 where applicable).

9) Intellectual property

• Our IP: The App, UI, code, logos and other trademarks (including uNepal) belong to us or our licensors.
• Your licence: We grant you a personal, revocable, non-transferable licence to use the App on your device.
• Feedback: Suggestions or ideas may be used without obligation or compensation.
• IP notices: If you believe content infringes your rights, contact us at hello@unepal.com. We may remove infringing content and may terminate repeat infringers.

10) Third-party services & stores

The App depends on third-party vendors (e.g., hosting, analytics, messaging, radio streams and, if introduced, payments). Their terms apply. You also accept the Apple App Store and Google Play terms, and neither Apple nor Google is a party to your agreement with uNepal.

• Stores are third-party beneficiaries: Apple and Google are third-party beneficiaries of these Terms and can enforce them against you.
• Claims: Any claims or issues relating to the App are between you and uNepal, not Apple or Google, except as required by law.

11) Future paid features

• Today: The App is free.
• Future: We may offer paid placements, subscriptions or other features with transparent pricing and supplemental terms. Unless we clearly state otherwise in those future terms, uNepal will not handle user funds. Payments and refunds may be processed by app stores or third parties under their terms.

12) Safety, reporting & takedowns

• Moderation: We may review, limit, demote or remove content or accounts that threaten safety or breach these Terms or Policies.
• Automated review: We use automated tools (including AI) to detect harmful or policy-violating content. These tools can make mistakes. You can request review or appeal by contacting us.
• Report tools: Use in-app reporting to flag scams, harassment, illegal or restricted content. We follow applicable online safety laws and regulator guidance (including Australia’s Online Safety Act 2021 where applicable) when handling serious reports.
• Lawful requests: We cooperate with regulators and law enforcement when required by law.

13) Consumer rights, warranties & disclaimers

• Your rights: Nothing in these Terms excludes the non-excludable rights you have under applicable consumer laws (including the Australian Consumer Law where relevant).
• Service basis: The App is provided "as is" and "as available" except for non-excludable guarantees. We do not promise uninterrupted or error-free operation or the accuracy of User Content or third-party services.
• Availability: We may suspend, limit, or change features for maintenance, security, or operational reasons, or due to events beyond our reasonable control.
• Your responsibility: You remain responsible for your own decisions and transactions with others.

14) Liability cap

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special or consequential losses or loss of profits, data or goodwill; and (b) where liability cannot be excluded, our aggregate liability is capped at the greater of AUD $100 or the amount you paid to us in the 12 months before a claim. This cap does not limit liability that applicable law forbids us from limiting.

15) Indemnity

You indemnify uNepal and our officers, employees and agents against losses, claims or costs arising from your use of the App, your User Content, any breach of these Terms or laws, or your transactions with others.

16) Suspension & termination

We may suspend or terminate access if we reasonably believe there is a breach, risk to people or property, or to comply with the law. You may delete your account in settings or by emailing us. Clauses that should survive termination will continue to apply.

17) Changes to these Terms

We may update these Terms. For material changes we will give reasonable notice (e.g., in-app or by email). Continuing to use the App after the new effective date means you accept the changes.

18) Disputes and governing law

Contact us via email at hello@unepal.com or through our website contact form.

• Talk to us first: Email hello@unepal.com within 30 days of an issue so we can try to resolve it.
• Mediation (optional): If unresolved, either party may propose mediation in Canberra, ACT.
• Courts: These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. ACT courts have non-exclusive jurisdiction, and nothing here prevents you from bringing claims where mandatory local laws give you that right.

19) General

• Severability: If a clause is invalid, the rest of the Terms remain effective; replace the invalid clause with one that reflects the original intent as closely as possible.
• Assignment: You may not assign your rights without our consent. We may assign to an affiliate or successor with notice.
• No waiver: Our failure to enforce these Terms is not a waiver.
• Language: English governs.