Legal Document

Child Safety Standards

These standards apply globally to all features of uNepal — including our website and mobile application (the "App" or "Services"). We maintain a zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE) and take rapid action on reports. If local laws or standards are stricter, the stricter rules apply.

Effective: 21 October 2025 · Last updated: 25 January 2026

Controller Information

uNepal Australia Pty Ltd
ACN: 689 791 188 · ABN: 34 689 791 188
Registered in the Australian Capital Territory
Contact: hello@unepal.com

Helpful links

Community Contact Community Guidelines Privacy Policy Terms & Conditions

The safety of children using or interacting with our Services is our highest priority. By using uNepal, you agree to adhere strictly to these Child Safety Standards.

1) Zero-Tolerance for CSAE

uNepal has a zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE), including grooming, sexualisation of minors, sexual content involving minors (real, edited, animated, or AI-generated), trafficking, extortion, or any conduct that endangers a child. Such content and behaviour are prohibited on the App and will result in immediate removal and account enforcement.

2) Who is a "Child"

A "child" means any person under the age of 18. If we cannot reasonably verify that a person is 18 or older, we treat them as a child.

3) Prohibited Content & Conduct (examples)

  • Any sexual or romantic content featuring a child (images, videos, text, emojis, AI-generated depictions).
  • Soliciting, contacting, or grooming a child for sexual purposes.
  • Sexualised comments, sexual jokes, fetishisation, or requests involving a child.
  • Sexual exploitation, trafficking, extortion, threats, or blackmail involving a child.
  • Links to, instructions for, or admission of possession/distribution of CSAE material.
  • Attempts to bypass or defeat our age gates, verification, or enforcement actions.

4) Reporting a Concern

If you see content or behaviour that may involve CSAE or child endangerment, report it immediately:

  • In-app: tap Report on posts, profiles, listings, or messages and choose Child Safety.
  • Email: hello@unepal.com
  • Website: use our contact form
  • Imminent danger: contact local police first.

Include links, usernames, and any context that helps us act quickly.

5) Review, Removal & Escalation

  • Rapid triage: child-safety reports are prioritised and reviewed by trained moderators.
  • Immediate action: we remove suspected CSAE content, disable sharing, and restrict involved accounts.
  • Escalation: where appropriate, we report to law enforcement and relevant hotlines and preserve evidence consistent with applicable local laws.
  • Appeals: you may appeal moderation actions via the email above.

6) Age Limits & Interactions

  • The App is designed for users 16+ and intended for adults. Features connecting adults and minors are limited and monitored.
  • Adults are prohibited from requesting or exchanging sexual content with anyone who appears to be a child.
  • We may restrict messaging/discovery when signals suggest a user may be under 18.

7) Detection & Prevention

  • We combine user reports, automated signals, and human review to detect potential CSAE.
  • We use keyword, image, and behaviour-based signals to flag risk and limit reach while content is reviewed.
  • We retain and share information with authorities when legally required or to protect children from harm.

8) Education & Resources

Parents/guardians should discuss safe online behaviour with children and seek guidance from local authorities and child-safety organisations.

9) Contact

Questions about these standards? Email hello@unepal.com or use our website contact form.

This page satisfies Google Play's "Published safety standards" requirement by explicitly prohibiting CSAE, naming the App and Developer, and providing clear reporting & enforcement information.

Privacy Policy > Terms & Conditions > Community Guidelines